Customer Service

The following size chart will help you to find the right bracelet size for your wrist. With the help of a measuring tape, you can easily measure your wrist and determine the appropriate bracelet length. When it comes to bead and charm bracelets, please note that the length of the bracelet decreases with the number of beads/charms.

The indicated bracelet length in the shop refers to the complete bracelet. The clasp and engraving plate, if applicable, are included. The length of some bracelet types can be shortened. Should this be possible, you will find a corresponding reference in the product description.

Engraved jewellery is a custom-made item. An exchange of the piece of jewellery or an exchange of the engraving plate is unfortunately not possible. Therefore, we advise you to order your bracelet without engraving for a fitting if you are not sure about the size.

• Single wrapped bracelet: wrist circumference + 2.5 cm = correct length
• Double wrapped bracelet: wrist circumference + 3.5 cm x 2 = correct length
• Triple wrapped bracelet: wrist circumference + 3.5 cm x 3 = correct length

Note: The indicated bracelet length refers to the complete bracelet. The clasp and the engraving plate, if applicable, are included.

You fell in love with a necklace, but you are not sure if it fits you well? In order to determine the right chain length, we have prepared a measurement chart for you, which shows you how long the respective chain is.

OVERVIEW OF NECKLACE LENGTHS

Chain length from 35 to 40 centimeters – Short chain

Necklaces with a length between 35 and 40 cm are very close to the neck and usually only suitable for people with a very thin neck. Short necklaces, however, also promise a very noble look. Especially pearl necklaces are often worn very tightly and are combined with an updo.

Chain length from 40 to 50 centimeters – Normal chain

Necklaces with a length from 40 to 50 cm belong to the standard chain lengths and are perfectly suitable for every pendant. The chain lies in the upper part of the décolleté and ensures great wearing comfort. Chain lengths up to 50 cm are very popular and especially suitable for everyday use.

Chain length from 50 to 65 centimeters – Long chain

Necklaces in the respective chain length are suitable for every occasion and always look good. If you don’t know exactly which chain length to buy, this chain length is perfect. It suits every woman and fits to almost any outfit. The chain lies, depending on the body size, in the middle of the neckline.

Chain length from 65 to 100 centimeters – Very long chain

Very long necklaces lie in the lower part of the neckline and extend far beyond. However, long necklaces can often be varied and worn in two rows. So the chain can either be used as a double chain or be worn separately. Correspondingly large necklace pendants turn long necklaces into a special highlight.

Please note that we use the German measurement system with the “inner circumference” in mm for our rings. Alternatively, it is possible to specify the “inner diameter” in mm. We cannot incur liability for confusion with foreign units of measurement.

Engraved rings, rings with changed stone setting and rings that have been custom-built for you are excluded from the exchange. We therefore advise you to order these rings using our fitting service.

Not all sizes are available for every ring. Please refer to the respective product for the available sizes. We only offer even ring sizes except for gold rings. Intermediate sizes are possible for gold rings, as these rings are custom made for you.

For ring sets we offer two different types of fitting service (fitting service for gold rings and fitting service for rings), you can find out about the exact procedure in our FAQs.
Single rings can be ordered without engraving and can then be send back to us for subsequent engraving. In this case, we may charge you for shipping costs and the surcharge for engraving.